The Income Qualified Discount Program through Columbus Water & Power (CWP) provides long-term utility affordability support for eligible residents. It is designed to reduce energy burden and support housing stability by offering a 30% ongoing discount on water and electric usage charges, with expanded renewal timelines (every two years as of 2026 updates). Seniors (60+) may also qualify for additional service charge relief.
This program functions as a legacy development tool because it strengthens household financial stability, reduces utility insecurity, and supports generational housing sustainability.
🏛️ Purpose (FACCES Alignment)
- Family Stability: Reduces risk of utility shutoffs and arrears
- Asset Preservation: Protects household income for rent, savings, and essentials
- Community Equity: Expands access for low-income households and seniors
- Economic Mobility: Frees up monthly cash flow for education/workforce participation
- System Navigation: Connects residents to broader utility assistance networks
- Sustainability: Encourages long-term affordability in essential services
👥 Eligibility
- Household income at or below 200% of the Federal Poverty Level
- OR participation in qualifying programs such as:
- SNAP
- Medicaid
- HEAP
- Ohio Works First
- Public housing assistance
- Seniors age 60+ may qualify for additional relief
- All household members’ income over age 18 is counted
💰 Benefit
- 30% discount on water, sewer, and electric usage charges
- Possible waiver of certain service charges for eligible seniors
- Simplified renewal process (every 2 years starting 2026)
📝 How to Apply
- Online application or printable mail-in form available through City of Columbus Public Utilities
- One unified application covers water, sewer, and electric discount eligibility
- Supporting documents required (income verification or proof of program enrollment)
📍 Location / Access
Columbus Water & Power / Department of Public Utilities
111 N Front St, Columbus, OH 43215
📞 Contact
- ☎️ Customer Service: 614-645-8276 (Weekdays 7:00 AM–6:00 PM)
- 📧 Utility Support Email: utilityleadrep@columbus.gov
- ☎️ 311 City Services: 311 or 614-645-3111
- https://www.columbus.gov/Services/Columbus-Water-Power/
🧭 Services Connected
- Water, sewer, and electric billing assistance
- Payment plans and arrears management
- Leak adjustment and billing review support
- Senior utility relief programs
- Energy affordability education
⚠️ Requirements / Notes
- Income documentation or verified enrollment in assistance programs required
- Must be an active Columbus Water & Power customer
- Discounts apply only to usage charges (not all fixed fees)
- Renewal required every 2 years (or as updated by policy changes)